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Customer Corner
Testimonials
We are always delighted to have feedback from our customers, and we are interested to hear how you are getting on with your new HotSpring product. Here are just a few comments from the many letters and emails we have received from our customers...
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 The reason we chose HotSpring is because we believe they are the very best on the market especially in terms of filtration, simple maintenance and economy in running costs. We believe that very many of our guests choose to stay with us because of the hot tub and it is very well used by everyone. We have recommended to many guest that on returning home it is HotSpring they should be looking at, rather than any other make. Suki & Bill Barber, Strontian |
We are absolutely delighted with our HotSpring hot tub, and equally important, we have enjoyed the friendliness, professionalism and excellent service provided by your staff - especially from the girls at Sterling. Well done!
Mike Farmer, Bruntisland, Fife
Having researched the Spa market, we decided on a HotSpring hot tub after having visited Anna at Sterling Furniture centre. She did not try to give us a hard sell, but was able to answer our questions in a very professional manner from her obviously extensive knowledge of the product,and made it very plain that her help did not end when the tub was installed. She discussed our requirements and suggested the Sovereign model, and gave us her mobile number on which we could contact her even outside office hours - service indeed! After our purchase and just prior to delivery, we revisited and were given very thorough instructions by her on the chemicals and their measurement. We are absolutely delighted with our HotSpring hot tub and the after sales service, and particularly with the service from Anna and Gail at Sterling Furniture centre. We would certainly recommend that anyone thinking of a hot tub should visit them before making a final decision.Mr & Mrs Rankine
Great North Lodges are a group of luxury individually owned lodges in and around the Aviemore area. Our latest lodge, 5 Star Mountain Bear Lodge, was built last year to great acclaim. We wanted a Hot Tub to be included as a feature of this luxury lodge, so Anna at HotSprings was contacted, where our specific requirements were met in a professional and friendly manner. As a result our first hot tub was delivered and commissioned. We were well looked after, especially with continued technical back up.As a result of the impressive help we received from HotSprings, we have planned to refit and include more hot tubs in some of our properties, and have already ordered two tubs from them.See www.greatnorthlodges.co.uk for more details.Ian Forrester
The HotSpring team were fantastic. They gave us honest and precise information on which hot tub would best suit our needs. We couldn’t live without the hot tub now and the aftersales service from HotSpring is amazing. I can phone our sales rep at any time as she is always more than happy to help.David Cooper
We were both very apprehensive about the process of buying a hot tub but after investigation on the net and numerous visits to different suppliers we ended up at Sterling in Tillicoultry. The moment we stepped into the showroom we felt a totally different atmosphere. We received expert friendly advice with no over-pushy sales tecnique. Any questions asked were answered in easy to understand terms. We felt totally at home. Anna took the trouble to take us to Bellshill for a private test soak...... what a magical experience. Again every aspect of the installation and after care was carefully explained. But again with no hard sale tactics. As installation day came closer both Anna & Gail kept us up to date with what the procedure would be. We also had the added complication of having to hire a crane. Anna & Gail again made sure everything was double checked and the tub would be delivered on time. The delivery process was thankfully smooth. Our installation team were superb – taking time to make sure you understand exactly what you should be doing & when. Again Anna & Gail were also at the end of the phone to sort out any teething problems with chemicals etc. Initally I thought the chemicals would be very complicated – how wrong was I !!! All the people we have met from HotSpring have been superb. Very professional and the aftercare service has been second to none - I have, and will continue to, recommend HotSpring as the best place to buy a hot tubMr & Mrs Tasker
Thought l would drop you a wee note re our hot tub. You have no idea what a god send this hot tub has been to us. Graeme my son was sitting his finals at Edinburgh University and things got pretty tough. What do you do when things get tough? Jump in the hot tub of course. When l get home in the evening l put my music on and sit quietly in the hot tub. We have it inside so l can tell you honestly for me it has been for me the best thing l've ever bought. l find you can gather your thoughts and it also helps me to relax and get some sleep at night. We thought about a hot tub for a few years but there was never enough money in the potty. So anyone thinking about buying one take it from me you will be completely delighted and like me wonder why you didn't do it before.Caroline and Johnny Wills, Broughton
Just a wee note to let you know that we got our hot tub up to temperature yesterday. We went out in the afternoon and bought a nice patio awning to go over it and it looks fantastic. We are so chuffed with it, my neighbour came into the back garden for a wee nosy and she said its like a mini - Hollywood! We were in it twice yesterday, because we went back in last night about 9.30pm when it was dark just to get the effect of the lights and it is just amazing. If I had won thousands on the lottery at the weekend I couldn't have been happier than I was last night relaxing in it. So glad we went for it, we felt so relaxed when we came out it is just one of the best buys we have ever made. So thanks for all your help with it and the guys who came to fit it were brilliant, very glad we came to you. Thanks againAngela Green
The story behind our purchase of our HotSpring Jetsetter hot tub is a bit unusual as we were actually visiting the Sterling store to purchase a new 3 piece suite. We went into the HotSpring showroom and suffice to say when we left, Anna and the hot tub had convinced us that we would be better buying a hot tub rather than the new suite. It is a decision, coming up for 4 years now, that neither my wife Jan or I have ever regretted, not even for 1 minute. The pleasure we get from the tub is fantastic. When we were both working in reasonably high pressure jobs it helped us to unwind and de-stress after difficult days at work. Now that we have retired it helps ease the aches and pains that come with age. We have often came home from late nights out and gone into the hot tub as we find it a perfect way to relax, especially when sipping a tequila sunrise watching the stars. I would definitely recommend a HotSpring hot tub.Eddie & Jan Black, Fife
